Troubleshooting
Unable to connect to the camera/spectrometer
If the application is unable to detect the camera check the following:
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When using a GiGe camera, check that the IP of the camera matches your current subnet using the camera manufacturer software.
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Some GiGe camera can be powered via Ethernet (POE) but only if the Ethernet card supports it. Check that your card support POE or that the camera has an external power supply.
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Check that the manufacturer camera software was installed properly and that all the necessary dll are installed.
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Do not connect to the camera using another software as it will block camera access.
No images can be acquired
If the application connects correctly to the camera but fails to acquire image, check that you have installed the SDK version recommended in section 1/ as we already had issues when running the software with different SDK versions.
You may also check in SpinView that the following settings were set correctly to the camera and that SpinView can acquire image correctly:
| Setting | Value |
|---|---|
| AnalogControl > Gain Auto | Off |
| AnalogControl > Gamma Enable | unchecked |
| AnalogControl > Sharpness Enable | unchecked |
| AnalogControl > Blacklevel Enable | unchecked |
| AnalogControl > Hue Enable | unchecked |
| AnalogControl > Saturation Enable | unchecked |
| AcquisitionControl > Acquisition Mode | Continuous |
| AcquisitionControl > Exposure Auto | Off |
| AcquisitionControl > Exposure Mode | Timed |
| AcquisitionControl > Framerate Enable(d) | unchecked |
| AcquisitionControl > HDR Enable | unchecked |
| AcquisitionControl > Framerate Mode | Off |
| ImageFormatControl > Pixel Format | Mono16 |
| ImageFormatControl > Reverse X | checked |
| ImageFormatControl > Color Processing | unchecked |
| AcquisitionControl > Trigger Mode | Off |